How do I start a return?

• Start by inputting your order # (or email) and shipping zip code above so we can find your order. 
• You will then be asked to select the scents you would like to return and why.
• Once your return is processed, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email.

What items are returnable?

• Any full-size fragrance bottles in your Snif Kit that are unopened and sealed in original packaging. Returns must be submitted here by the end of your 7-day trial period.
• Any full-size candles in your Snif Kit that are unused and unlit. The wax must be in perfect condition for the return to be accepted.

What is your holiday return policy?

• For all orders placed between 11/15 and 12/25, we will accept returns through January 8th. This is applicable to buy-only orders. All trials remain subject to our normal 7-day trial program.

What items are non-refundable?

• All full-size products need to be returned in “as good as new” condition.
• Any full-size fragrance bottles that have been opened, or those where the plastic seal has been torn or removed.
• Any full size candles that have been lit or used.
• Any products that have been damaged post-delivery.
• Product orders that fall outside the trial period window.

How should I package my return?

• Simply ship the products back in the kit they arrived in. No need to send back the samples, they are yours to keep. 
• If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard shipping box. If you do use your own outer box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged. 

How much will I pay?

• Each fragrance is $65 unless you ordered a Bundle Kit and decide to keep all 3. 
• If you ordered the Bundle Kit and keep all 3 fragrances, you save $45 and pay $150. 
• Each individual candle is $54 unless you ordered a bundle kit and decided to keep all three. If you keep all three candles, you pay $135 and save $27.

When will my card be charged?

• If you choose to keep some scents and return others, we will adjust your total balance and only charge you for the full-size products you keep after your return has been processed. 
• If you return all the scents in your Snif Kit, we will drop the card authorization once your return has been processed.